“Data scientists and analysts are supporting these efforts by extracting, processing and analyzing data to answer critical questions and make predictions.”, For IT professionals whose organizations are currently in an economic trough, over half say that data analytics will be an important skill as they navigate the road back to growth.1. To determine the most sought-after IT skills of the year, we analyzed the most popular Global Knowledge training courses, as well as the following data gathered from over 9,000 IT professionals from the upcoming 2020 IT Skills and Salary Report: We also took into consideration the skills that will be most important during an economic recovery—a major factor for this year’s list as organizations of all sizes will be dealing with the effects of the COVID-19 pandemic for the remainder of 2020 and beyond. It’s a top challenge in IT, and it’s exacerbated by the fact that decision-makers can’t find enough qualified individuals with this specific skill set. “These roles are actively seeking to determine infection and transmission rates, health care system demand, and establish projections for local, state and national policy decision-making,” Scott said. Project Management Professional (PMP®) is one of the most important professional certifications. Accessed Aug. 10, 2020. Employers nowadays look for the demonstration of both soft and hard skills. “At a time when uncertainty is rampant, you need project management skills that help teams focus on providing the right value for their employers,” said Sean Braly, senior agile project manager and scrum master at Global Knowledge. As a manager in the organisation, the IT Manager job description should ask for several years' industry experience, and a qualification or degree in one of the following fields: Customize it with information technology duties and responsibilities. Let's face it - In Management, the one thing you can be certain of is constant change, added responsibilities and rising expectations. Data scientists are needed to dig into that data and understand how it can be used to solve problems and make informed decisions. These insights help organizations get products into the market quicker and provide customers and vendors with better information about the timing of availability. If you are applying for the job of an IT asset manager, here are major requirements, including knowledge, skills, and experience that you may be expected to have to be considered for the role and qualify for an interview appointment: In top management, these skills are essential to run an organization well … An IT professional should also have an understanding of the process of code writing, in order to see a software development project through and to manage things like QA (quality assurance). By 2025, IDC estimates the world will create and replicate 163 zettabytes (ZB) of data, 10 times the number that was created in 2016.5 This new data is constantly accumulating, creating a host of storage and security risks that must be addressed. Cybersecurity jumps to the top of the list this year, due in large part to the pandemic. Use Skill Words in Your Job Interview: You'll also want to highlight your skills during interviews as well. It’s a project manager’s job to create, communicate and execute a project strategy. Eighty-seven percent of IT decision-makers say that skills gaps pose a medium to high risk for team objectives. To become an IT manager, you'll need not only a foundation of practical knowledge but also communication and leadership abilities too. Here's a look at 10 of the hottest infrastructure skills that IT pros should be considering -- and possibly working toward acquiring. Knowledge about networking is something that will be required of most IT professionals, in companies both large and small. This IT manager job description template can be posted on job boards or careers pages. “The pandemic has interrupted the momentum of AI services market growth in nearly all regions,” said Jennifer Hamel, research manager, Analytics and Intelligent Automation Services for IDC. Management skills can be defined as the attributes or abilities that an executive should possess in order to fulfill different tasks in an organization. The reason for this growth is the increasing demand for computer software and mobile phone apps.7, Despite this demand, IT decision-makers say that mobile app development is one of their teams’ weaker skill sets. managers and professionals must also have solid understanding of general management and business operations practices. Computer and information technology jobs are among the fastest-growing occupations, with employment in computer and information technology occupations projected to grow 12% from 2018 to 2028, which is much faster than the average for all occupations., Information technology is one of the best-paying career fields, with a median annual wage of $88,240 as of May 2019, compared to the median annual wage for all occupations of $39,810.. In the hierarchical levels of IT management, middle management sits between directorial / C-level business leaders and the hands-on IT pro. The most successful managers are those who learn to increase their flexibility, expand their managerial skills and close gaps. Computer programming jobs are expected to decline seven percent by 2028.10 But coding jobs, a subset of programming, should increase to 28 million worldwide in the next few years.11. Learn the leadership skills you need to break through to the top. You can also be a Project Manager without being a Manager (in which case you don’t have people reporting to you — you just deal with overseeing the project-specific tasks). As a leader, it's better to show rather than tell when it comes to work ethic and demeanor. Data analysts are hot commodities because organizations need professionals who can store and manage data. “As organizations and governments continue to study and establish use cases, professionals who understand the complexities and can implement solutions are highly desired.”. The roles that a manager plays in the organization require having some skills. Add some common, valuable manager skills. Hiring managers look for job applicants who adhere to a strict moral code and set the right example f… The following are common examples of information technology skills. 4. He or she should also be able to help an entire team manage their workload, on a daily, weekly, monthly, and project basis. Communication skills are important for anyone in IT, as information technology professionals are often required to work across many teams and groups. Management skills are a collection of abilities that include things such as business planning, decision-making, problem-solving, communication, delegation, and time management. Become a data expert with the Data Academy by Develop subscription >. When you are in the process of writing your manager resume, one of the hard to build sections is the key skills list section for the managerial position your work in and looking for.. Braly says change management and communication are two of his most valuable project management skills. Pairing this project management credential with other popular certifications can have a significant impact on your paycheck. In doing so, it overviews … Cisco is the second most popular certification category in the world. Information technology skills are abilities, knowledge and talents related to the use, administration, development, design, architecture and management of technology. 5 managerial skills are technical skills, conceptual skills, interpersonal and communication skills, decision-making skills. In fact, the number of attacks have increased since the pandemic started, with phishing emails up 667% since February.2, Prior to COVID-19, cybersecurity was still a priority. Identifying opportunities for team training and skills advancement; IT Manager job qualifications and requirements. “However, enterprise demand for AI capabilities to support business resiliency and augment human productivity will sustain double-digit expansion in 2020 even as other discretionary projects experience delays.”, As the need for AI and machine learning grows, IT decision-makers must find a way to procure training for their staff. Bureau of Labor Statistics. They involve capacities to perform administrative duties in the organization, avoiding risky situations and solving all the problems when they arise. Don’t just say you’ve got the skills… There are plenty of roadblocks preventing projects from being completed on time and within budget. IDC believes that by 2022, the financial impact of the IT skills gap will grow to $775 billion worldwide, from $302 billion in 2019, as a result of delayed release of products/service, missed revenue, or increased cost.9 A good project manager keeps the focus on the big picture even as disrupters emerge and cause havoc within a department. A recent survey by the International Data Corporation (IDC) revealed that organizations are prioritizing cybersecurity skills, whether they are in the midst of an economic downturn or experiencing slow growth.1, Cybersecurity is an area that cannot be ignored, even as budgets tighten. What Are Information Technology (IT) Skills? While the role of an IT manager may vary from company to company, the general skills that one should possesses are similar. IDC believes that by 2022, the financial impact of the IT skills gap will grow to $775 billion worldwide, from $302 billion in 2019, as a result of delayed release of … According to the 2020 IT Skills and Salary Report, AI and machine learning is the second weakest skill area among those surveyed.3. Every manager needs to be able to ask for and take in feedback from their employees — without becoming defensive. IT professionals often have to provide tech solutions for people who aren’t as savvy. AI and machine learning can be used to improve endpoint security, safeguarding the data and devices connected to the corporate network. Artificial Intelligence and Machine Learning, Coronavirus phishing attacks up 667% since February, research finds, Cisco Annual Internet Report (2018–2023) White Paper, U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, Software Developers, IDC Forecasts Strong 12.3% Growth for AI Market in 2020 Amidst Challenging Circumstances, Rise of the machines: why coding is the skill you have to learn, The 2020 State of Virtualization Technology, Global Knowledge 2019 IT Skills and Salary Report, IDC Survey Spotlight, Road to Recovery: What Are the Most Important IT Skills WW to Support Organizational Recovery?, DOC# US46449720, July 2020, Global Knowledge 2020 IT Skills and Salary Report, IDC Lowers Forecast for Worldwide IT Spending to a Decline of 5.1% in 2020, but Cloud Spending Remains Relatively Resilient, May 2020, IDC, Data Management: Success with a Method to the Madness, Doc # US44415618, Nov. 2018, IDC FutureScape: Worldwide Services 2020 Predictions, Doc# US44800319, Oct. 2019, U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, Computer Programmers, Worldwide Spending on the Internet of Things Will Slow in 2020 Then Return to Double-Digit Growth, According to a New IDC Spending Guide, June 2020. According to Cisco, the number of devices connected to IP networks will be more than three times the global population by 2023.6 Network engineers and administrators will continue to be important job roles. IT managers must be able to articulate thoughts in a clear and concise manner to a variety of backgrounds, and manage large, sometimes multiple, … Show a few key, hidden management skills and abilities. IT Service Delivery Manager Skills for Resume. The reason that there's no such manual is that management depends on far too many skills. IT service management, most popularly associated with ITIL®, will undoubtedly play a major role in recovery efforts. Managers need to have good written and verbal communication skills to effectively manage employees. Spiceworks predicts application virtualization rates will grow from 39% currently to 56% by 2021. Communication Skills. IDC predicts that spending in areas like IT infrastructure shouldn't take a major hit during an economic slowdown. The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes. Software developer jobs are expected to increase by 21% by 2028 and application developer jobs by 28%. But what sets each type of project professional apart are the distinct skills needed to manage projects and programs. When applying for jobs, highlight your skills that are the closest match to the IT skills listed in the job posting on your resume. People management skills require that you really understand people. Led by platforms like AWS and Microsoft Azure, cloud is the ultimate enabler, opening new channels of revenue by leveraging technologies like artificial intelligence (AI) and the Internet of Things (IoT). Network administrators (or systems administrators) are responsible for the day-to-day operations of a larger system. Any professional certified with these skills will be highly coveted and most likely highly compensated. The above stated skills and qualities required of an IT service delivery manager can be utilized in making the skills section if you are making a resume for the role, which assures employers that you have the competence to perform the job excellently well. IDC predicts the AI market to experience a 12.3% growth year over year.8 This illustrates slower growth in this market than in recent years but IDC expects AI to recover more quickly than other areas. The above list of project management skills misses out on a crucial part of being a PM: personal and professional traits. View IT service management certifications >. This paper examines the nine skills common to certified Program Management Professionals (PgMP). “Data is a crucial component for organizations and governments because it helps leaders make decisions based on facts and trends,” said Donovan Scott, Global Knowledge product leader. Some cloud deployments and investments may even be accelerated despite the pandemic.4. They’re part of the ingredients for what makes a good project manager. credibility (and related management success). And these technologies have also created new skills that administrators must learn to keep ahead in their field. IT professionals who work in programming or application development earn over $110,000 a year in the U.S. and Canada.3 Those who are certified earn almost $140,000 a year. While IT decision-makers are eager to invest, they rate blockchain as the weakest IT skill set among their employees.3 To be fully realized in the IT space, more blockchain training is needed. The broad swath of jobs available means that employers look for different technical skills when hiring. Requirements – Abilities, Knowledge, and Skills – for IT Asset Manager Role. Our physical world has shrunk considerably in recent months, but the digital world remains a playground for cybercriminals who have developed new and devious tactics to obtain sensitive data. In fact, of the nearly 10,000 survey respondents in our 2020 IT Skills and Salary Report, 22% have earned at least one Cisco certification. Make sure that your career summary and job history both carefully demonstrate your level of experience in the skills listed above. A list of the common types of information technology skill. Additionally, there needs to be a structured communication process to … Like it or not, IT is judged on the success or failure of projects. In addition, participation in professional organizations, professional certifications, and human resource knowledge, are strongly desired skills. Blockchain is a developing technology that many organizations have not taken full advantage of yet. The Internet of Things (IoT) and blockchain are two skill sets that are just outside the top 10. “IT managers need a variety of skills,” says author and consultant Eva Doyle. “Blockchain skills, especially development skills, continue to be in high demand,” said Donovan Scott. Those are past success, high empathy, results-driven, fast learner, and having people follow you. Hard skills are technical, teachable abilities you learn through school, training and job experience. Most Important IT Skills Employers Look For, Here Are Some Skills to Include When Applying for a Technology Job, Important Business Analyst Skills for Workplace Success, List of Technical Skills for Resumes, Cover Letters, and Interviews, Important Financial Skills That Employers Value, Important Computer Skills for Workplace Success. And you won’t be surprised to learn that great management really starts with soft skills —a.k.a., the skills you may not work on as much in your everyday job. The leadership skills that helped you climb the IT ladder aren't the same skills you need to succeed in the C-suite. Soft skills are vital for effective leadership and performance management. They can see product locations, roadblocks and can establish mitigation strategies to address challenges. Traits are hugely important. These emerging technologies are growing in usage while the amount of skilled professionals in these areas has yet to catch up.Twenty percent of IT departments expect to invest in IoT in 2020. IT professionals are desperately needed to manage data growth. Some IT managers also have a graduate degree. It’s important how a project manager responds to change, sets expectations, resolves conflicts and communicates to multiple audiences. IT managers are responsible for controlling the entire electronic framework in a company. Even for jobs that are not specifically code writing, an IT professional should have at least a working knowledge of the more basic coding languages, like HTML and C++. Knowledge networking is an extension of good communication skills, as it requires gathering groups of people in a working environment to share what they know, in order to build a system of knowledge within an organization that is more than the sum of its parts. Integrity, honesty, andprofessionalism are crucial skills for strong managers. Highlight Skills in Your Cover Letter: Concisely focus on skill sets for the job your cover letter to ensure that you get a closer look. They’re often called on to present ideas and reports to larger groups of people. According to a Spiceworks report, virtualization adoption is expected to experience double-digit growth in the next two years.12 Server virtualization is already used by 92% of businesses, but areas like storage virtualization and application virtualization are also poised for higher adoption rates. Nearly every company now has employees working remote. Knowledge networks require individual IT professionals to be open with their knowledge and to be open and curious about learning new things from their colleagues. 8 tech interest area worldwide.3 Decision-makers are still investing heavily in the concept, and staff are seeking out these skills. Examples of the Best Skills to Put on Your Resume, Important Employability Skills For Workplace Success, Important Personal Skills That Employers Value, Top 10 IT Soft Skills That Employers Look For, A List of Construction Skills With Examples, Top Soft Skills Employers Value With Examples, Important Skills for Pharmacy Technician Jobs, A List of Different Information Technology Job Titles, Communicating Complex Information in Digestible Amounts, Computer and Information Technology Occupations, Continually Review Processes for Improvement, Assign Passwords and Maintain Database Access, Analyze and Recommend Database Improvements, Analyze Impact of Database Changes to the Business, Deploying Applications in a Cloud Environment, Develop and Test Methods to Synchronize Data, Integrating Security Protocols with Cloud Design, Migrating Existing Workloads into Cloud Systems. 13. Organizational objectives are likely to fluctuate in the ensuing months, so employing a set of detailed best practices to help align IT operations with business strategies will be crucial. Some of these skills, such as cloud security and next … You need to become a multidimensional manager. While I.T. It can't be systematized. They’re the foundation for the soft skills and the way you execute the hard skills. You need to know how to work with diverse opinions, inspire others to be productive, and handle difficult situations that pop up out of nowhere. Management depends on intangible (yet incredibly valuable skills) such as leadership, … That’s why project planning is more vital than ever. Project managers and program managers share many common competencies. The right level of self-confidence can also improve the confidence of the team as a whole, increasing morale and allowing for improved performance. Thirty-one percent of IT decision-makers say Cisco technologies will be a focus area for their company this year, while 15% expect their organization to invest in networking and wireless LAN.3, View networking and wireless certifications >, The software development job market is growing faster than most IT jobs. Add Relevant Skills to Your Resume: Your resume is a place to showcase your skills. Responsibilities. Cloud has changed the game. management skills begin with subject matter expertise ('the technology'), I.T. From programming and database creation to providing general technical or help desk support, there are roles for people with a variety of areas of interest, and many levels of expertise. © 2021 Global Knowledge Training LLC. IDC anticipates worldwide IoT spending to slow in the near-term but rebound to double-digit growth for the period of 2020 to 2024.13 IoT is gaining traction because devices can be used to monitor processes and increase efficiency. Coding is also an important skill for network engineers. One of the basic skill sets an employer will look for in an IT professional is the ability to write code. More than 50% of worldwide IT decision-makers expect their organization to invest in cybersecurity this year. While different roles and organizations require the use of various skillsets, management skills help a professional stand out and excel no matter what their level. 1. Hinterhaus Productions / DigitalVision / Getty Images, The workplace has excellent opportunities for information technology (IT) professionals. As organizations increasingly use big data to make data-driven decisions, artificial intelligence (AI) and machine learning skills will continue to be in high demand. Ten Skills Every Manager Needs. Tech interest area worldwide.3 decision-makers are still investing heavily in the hierarchical levels of projects with. 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